When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Sometimes job interview questions can surprise us, but it probably shows something to the hiring manager about us.

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

Did you freeze up the last time an interviewer opened a question with "Tell me about a time when…"? That's a behavioral interview question, and many interviewees find them tricky to handle. Job ...