Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

In a day and age where instant gratification has become an expectation, consumers demand responses to their questions and concerns quickly, if not immediately, and businesses know that excellent ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The ...

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In order to stay ahead, businesses often need to adopt new ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...

Wells Fargo will use Google technology in launching a new virtual assistant set to roll out to customers in the coming months. The service, called Fargo, will be similar to Erica, the virtual ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. Minnesota’s Driver and Vehicle Services ...

Glia, the provider of Digital Customer Service, has acquired Finn AI, the AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services ...

From email management to social-media strategy, virtual assistants take on tasks that are crucial for the success of a growing company — and they're constantly changing. "No longer is a VA just that ...