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Ask Honest John - Is engine hesitation normal for a BMW 2 Series?

I bought a 3 year old BMW 2 Series Active Tourer with 17k miles on the clock. Getting away from rest gently is not the smoothest but I can live with ...
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I asked the dealership to check a transmission hesitation, but they said it was characteristic of the vehicle

It starts as a tiny pause you can’t quite un-feel. You’re rolling away from a stop sign, you press the gas like normal, and ...