PALO ALTO, CA--(Marketwire - Sep 11, 2012) - Zingaya, developer of scalable, high-quality web-based VoIP applications for e-commerce websites and customer service call centers, today announced that ...

NEW YORK — Aug. 8, 2006 — In his keynote speech today at the SpeechTEK 2006 conference in New York, Paul English, the founder of GetHuman.com, announced the creation of new standards for ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

May 5, 2016 Add as a preferred source on Google Add as a preferred source on Google Previously mentioned GetHuman has evolved from being a simple database of direct lines and codes to wade through ...

A consumer calls a toll-free number for support with a product or to check on an order and is first required to enter her account information into an automated system, and then required to repeat the ...

I was on the phone with the phone company – in a manner of speaking. I wasn’t actually talking to a person – and that was the problem. I had two issues that needed addressing: involving service, one, ...

We all dread problems that send us to customer service. Phone calls drop while you're navigating an endless maze of menu options, none of which seem to help. When you finally do reach a point where ...

If you think your automated customer service system is annoying callers, you’re probably right. A segment on the Today Show featured Paul English, the chief technology officer at travel search site ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...