Difficult conversations are something we tend to avoid at all costs. Whether it’s about underperformance, conflict, a personal issue, or an unsuccessful job application, entering any difficult ...

In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

Imagine this scenario: You find yourself in the middle of a difficult conversation, emotions flaring, and suddenly feel like your mind is spiraling out of control. It’s almost like an invisible ...

My wife was puzzled. One minute she and I were having a pleasant conversation, the next minute, my mood drastically shifted. I went from cheerful and happy to quiet and withdrawn. A frown draped over ...

It’s hard not to get worked up emotionally when you’re in a tense conversation. After all, a disagreement can feel like a threat. You’re afraid you’re going to have to give up something — your point ...

There are times when my emotions really get in my way. When I perform on stage, fear of failure makes my heart race and throat clench. Or when a friend says something hurtful to me, I can’t stop ...

Nearly every day you have to have hard conversations at work. Maybe it’s pushing back on your manager’s unrealistic deadline. Perhaps it’s confronting a colleague who consistently interrupts you in ...

Most people don’t relish the thought of difficult conversations and research from the Chartered Management Institute found that 57% of managers would do almost anything to avoid one[i]. According to ...

Feeling tense about the upcoming holidays? Learn how to spot and manage holiday triggers so you can protect your peace and ...