Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

If You Need IVR Compliance, Look for These 6 Features Your email has been sent The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity ...

5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...

It’s 2025, and Interactive Voice Response (IVR) is no longer just an AI-generated voice taking meal orders at your favorite ...

Jacada has again teamed with Vocantas to expand the use of its visual IVR technology. This time, Vocantas is adding Jacada's visual IVR to its Scaller student outreach solution for colleges and ...

Call centers are crucial to a customer's satisfaction with a company. A call center gives customers help and information for troubleshooting products, paying bills or signing up for new services.