As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...

Amazon’s One Medical is facing scrutiny after leaked documents show one of its call centers failed to escalate calls from senior patients with urgent symptoms, The Washington Post reported June 15.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Amazon’s primary care clinic One Medical circulated talking points telling workers to claim that in cases when its call center failed to escalate potentially urgent calls to medical staff, patients ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. The retailization of health care has hit another bump in ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...