Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

10:38, Thu, Jan 30, 2025 Updated: 10:39, Thu, Jan 30, 2025 O2 customers are being warned that the network is axing a key service from this Friday. The major mobile network has confirmed that its ...

O2 is discontinuing its pay-as-you-go data SIMs for existing customers today. These SIMs are typically used in tablets or any device where you don't need to make calls and texts. The PAYG option from ...

O2 is stopping its pay-as-you-go data SIMs for existing customers in a matter of days. These SIMs are usually used in tablets or any device where you don't need to make calls and texts. The PAYG ...

O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

O2 is closing down its pay-as-you-go data only mobile SIM services later this month. O2 has withdrawn their Pay As You Go (PAYG) Data and iPad SIMs (mobile broadband) from sale to new customers, it ...

Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...

-- Virgin Media O2 has set up a new UK team of over 500 highly skilled customer service agents dedicated to resolving the most complicated and sensitive issues, including bereavements, complex ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...