VoIP technology uses a broadband internet connection to transmit phone calls. Learn VoIP's features and everything you need ...

The early chapters of the history of Nexus Integration Services (IS) read like a well-thumbed tale of a company struggling to find its way in IT's vast, unfriendly landscape. Once known as COM-AID, an ...

Level 3 Communications has expanded its suite of voice over IP offerings with a new toll-free calling service designed to help call center operators, service providers and others reduce their monthly ...

Nearly half of contact centres in North America will use voice over IP (VoIP) systems by the end of next year, according to new research. The new report from the Yankee Group says that despite VoIP ...

Despite recent excitement in the domestic market over voice over Internet Protocol (VoIP), a survey has revealed that less than 2 percent of Australia's call centre managers have the technology on ...

Following up on the VoIP quality issues that we discussed in last week’s newsletter, this week we’d like to take a deeper dive into some of the possible problems that can make VoIP call quality ...

When Todd Jespersen ran out of phone capacity at his growing architecture firm, he decided it was time to reach for what else? the Internet. Jespersen convinced his partners at Kruger Bensen Ziemer ...

The guys at touchmods.net have been busy readying a VoIP app for the iPod touch, and they have just released a video of the first successful call made using their software. Apparently, the app will be ...

An elaborate fake call centre in South Delhi targeted foreign nationals using VoIP scams and crypto laundering.

A call centre in Belagavi was raided for defrauding international victims, resulting in 33 arrests. The scam targeted U.S.