To those of you that thought outbound dialing was a thing of the past, Interactive Intelligence says 'not so fast.' The Indianapolis software vendor's new VoIP-enabled version of its outbound dialing ...

How to Decide Between a Power Dialer vs Predictive Dialer Your email has been sent When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...