The Lean Sigma Scorecard brings together the best of Lean Enterprise thinking, Six Sigma processes, and the Balanced Scorecard’s multiple perspective management. It combines the use of data to deploy ...

Creating a Balanced Scorecard for your organization is a smart, strategic move. Its takes work and thought and planning that can make you feel like you climbed a mountain once it’s complete. But you ...

How two management tools can help customer experience pros deliver results that resonate in the C-Suite. Customer experience professionals have a problem. Almost eight out of 10 can’t prove they’re ...

Definition: A set of principles and analytic techniques for improving an organization’s performance in four general areas: financials, customers, learning and internal processes. What it means: ...

The Accounting Review, Vol. 87, No. 3 (MAY 2012), pp. 899-924 (26 pages) This study examines the effect that two key balanced scorecard (BSC) framework elements—causal linkages between strategic ...

The Ghana Cocoa Board (COCOBOD) has launched a new performance management strategy aimed at reviving and improving the cocoa industry through the implementation of the balanced scorecard approach. The ...

In this article, we shall be looking at business success from two perspectives, namely: (a) impact of performance measures or metrics and (b) impact of robust value to customers. Thirty-one years ago, ...

Journal of Business Ethics, Vol. 142, No. 4, Special Issue on Ideologies in Markets, Organizations, and Business Ethics (June 2017), pp. 769-789 (21 pages) In a society where the ideology of ...