Whether online or in person, customer service sets businesses apart. It's not enough to just deliver the products and services promised; service leaders go above and beyond to surprise and delight ...

Richard Branson shared his approach to scripts, dress codes, and what luxury really means, aka his customer service ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...

Tech vendors looking to bounce back from the recession might consider investing a few more dollars in improving customer service. According to a survey of IT professionals, most tech companies are ...

When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s top online automotive marketplace in the magazine’s America’s Best Customer ...

Newsweek and global data research firm Statista have teamed once again to identify America’s Best Customer Service Companies. Based on an independent survey of more than 25,000 U.S. customers, the ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.