Today it’s a cherished, protected part of Americans’ lives. Officials across the political spectrum have kept its promise to ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...

John McGing couldn’t reach a human. That might be business-as-usual in this economy, but it wasn’t business; he had called the Social Security Administration, where the questions often aren’t generic ...

At a White House ceremony, the president and Social Security Commissioner Frank Bisignano repeatedly recited already debunked myths about the Social Security Administration’s customer service and ...

The SSA framed a visit as evidence that operational changes had produced measurable reductions in phone and office wait times ...

"The Social Security Administration continues to report the good news of improved response times by phone and greater ...

This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

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It’s hard to believe it’s been 20 years since a group of systems integrators from various parts of the country established what has become one of the most progressive and proactive security ...