Dedicated Virtual Medical Receptionists Replace Shared Call Centers as Practices Respond to Patient Access Crisis

As patients hang up faster and delay care, practices abandon shared call centers for dedicated front office support The ...
Becker's Hospital Review

Amazon’s One Medical scrutinized for its handling of some patient calls

Amazon’s One Medical is facing scrutiny after leaked documents show one of its call centers failed to escalate calls from senior patients with urgent symptoms, The Washington Post reported June 15.
MM&M

Call centers replaced many doctors’ receptionists. Now, AI is coming for call centers.

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...
Crain's Chicago Business

Report reveals patient care concerns over Amazon's One Medical call center

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. The retailization of health care has hit another bump in ...
Orange County Register

First, call centers replaced many doctor receptionists. Now, AI is coming

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...