Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small ...

Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on ...

Investigation of the use-after-free vulnerability is ongoing, but users can update the Firefox browser now for a fix.

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers ...