The man was concerned he'd miss his flight out of Los Angeles as Waymo's customer support took some time to sort things out

Mike Johns, a Los Angeles-based tech entrepreneur, was driven in circles in a parking lot while a Waymo representative tried to assist him over the phone

He had a plane to catch — but his ride to the airport was stuck in a parking lot, driving in circles. That was the experience of a passenger using Waymo, the Alphabet-owned autonomous taxi service that launched in San Francisco last year and has expanded its fleet to Los Angeles and Phoenix.

A Los Angeles tech entrepreneur, Mike Johns, found himself trapped in a self-driving taxi from Waymo as it circled a parking lot in Phoenix, Arizona, on December 9. Johns was on his way to Sky Harbor International Airport when the autonomous vehicle began driving in loops,