Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Ubisoft is reeling from a security crisis that goes far beyond simple gameplay exploits. While the community focuses on ...

25% of consumers give up and leave websites when AI provides wrong answers; 53% move to a human support desk Visualizes CX bottlenecks and differentiation factors based on survey data collected from ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Being customer obsessed is about understanding what customers actually experience, not what we think they do, writes Sarah Evans, executive director of customer experience at Yorkshire Housing ...

Flight cancellations. Record crowds. Maybe a snowstorm. Here are some tips for navigating an especially fraught holiday travel season.

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Hackers are no longer targeting only tech giants or hospitals. Any business that collects valuable personal information, such as names, phone numbers, email addresses or even basic financial details, ...

The company released a statement last week disclosing that an “unauthorized external party” managed to obtain “contact information relating to consumers who had contacted our customer service help ...

Adidas confirmed that a threat actor obtained company data through a breach of a third-party customer service provider. The affected data includes customer contact information who interacted with the ...

BERLIN, May 23 (Reuters) - German sportswear maker Adidas (ADSGn.DE), opens new tab said on Friday an unauthorised external party had obtained certain consumer data through a third-party customer ...

Adidas AG said consumer data was stolen from a third-party customer service provider and that it’s informing potentially affected people and law-enforcement authorities. The breach mainly consisted of ...