🎬 Behind the Scenes of Our Intelligent Meeting Room - Part 3! Ahead of the launch, we presented the Intelligent Meeting Room to key partners and industry influencers - and the response was clear: it solves real challenges and stands out in the market: ✔️ It addresses core concerns around AI adoption ✔️ It complements tools like AudioCodes Meeting Insights ✔️ It unifies multiple AudioCodes innovations into one powerful solution 👇🏻 Watch Part 3 to learn more! 👇🏻 #ThoughtLeadership #AI #Behind
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🎬 Behind the Scenes of Our Intelligent Meeting Room - Part 3! Ahead of the launch, we presented the Intelligent Meeting Room to key partners and industry influencers - and the response was clear: it solves real challenges and stands out in the market: ✔️ It addresses core concerns around AI adoption ✔️ It complements tools like AudioCodes Meeting Insights ✔️ It unifies multiple AudioCodes innovations into one powerful solution 👇🏻 Watch Part 3 to learn more! 👇🏻 #ThoughtLeadership #AI #Behind
20.7K viewsJun 23, 2025
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🎬 Step Inside the Innovation: Behind the Scenes of our Intelligent Meeting Room What does it take to design a meeting room that actually understands the meeting? 🤔 In the first episode of our new behind-the-scenes series, Nati Davidi, our UC Collaboration expert, shares how AudioCodes' Intelligent Meeting Room came to life - from the spark of an idea to a fully integrated AI-powered experience, shaped by direct feedback from our customers and partners. Powered by advanced AI, our Intelligent M
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🎬 Step Inside the Innovation: Behind the Scenes of our Intelligent Meeting Room What does it take to design a meeting room that actually understands the meeting? 🤔 In the first episode of our new behind-the-scenes series, Nati Davidi, our UC Collaboration expert, shares how AudioCodes' Intelligent Meeting Room came to life - from the spark of an idea to a fully integrated AI-powered experience, shaped by direct feedback from our customers and partners. Powered by advanced AI, our Intelligent M
45 viewsApr 21, 2025
FacebookAudioCodes
Adding new communication channels to your contact center? Start small, like adding one new communication channel at a time. Begin with the channel you receive the most service requests and build in phases. -------------------- Watch the full episode of Always On CX:EX -- 5 Crucial Factors of a Microsoft Teams Contact Center You Need to Know https://hubs.ly/Q02mXmgf0 #AlwaysOnCXEX #AudioCodesVoca #MicrosoftTeams #ContactCenter | AudioCodes
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Adding new communication channels to your contact center? Start small, like adding one new communication channel at a time. Begin with the channel you receive the most service requests and build in phases. -------------------- Watch the full episode of Always On CX:EX -- 5 Crucial Factors of a Microsoft Teams Contact Center You Need to Know https://hubs.ly/Q02mXmgf0 #AlwaysOnCXEX #AudioCodesVoca #MicrosoftTeams #ContactCenter | AudioCodes
22 viewsJun 17, 2024
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Automating the simple tasks with AI, so your agents can focus on the more critical issues. “It's not like we're pushing people out of a job. We're opening up the interesting conversations to the agent and automating away the boring stuff.” – Jasper Filon ------------------------------------------------------- Watch the full episode with Jasper Filon on How to Deliver Better Customer Experience Using Microsoft Teams YouTube: https://hubs.ly/Q02B1wCP0 Spotify: https://hubs.ly/Q02B1wkj0 Apple: http
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Automating the simple tasks with AI, so your agents can focus on the more critical issues. “It's not like we're pushing people out of a job. We're opening up the interesting conversations to the agent and automating away the boring stuff.” – Jasper Filon ------------------------------------------------------- Watch the full episode with Jasper Filon on How to Deliver Better Customer Experience Using Microsoft Teams YouTube: https://hubs.ly/Q02B1wCP0 Spotify: https://hubs.ly/Q02B1wkj0 Apple: http
24 viewsJun 25, 2024
FacebookAudioCodes
Elevating CX with AudioCodes Voca CIC at The University of Central Florida See how UCF leveraged a Microsoft Teams contact center to enhance campus-wide connectivity for faculty, students and customers. Read the full case study now >> | AudioCodes
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Elevating CX with AudioCodes Voca CIC at The University of Central Florida See how UCF leveraged a Microsoft Teams contact center to enhance campus-wide connectivity for faculty, students and customers. Read the full case study now >> | AudioCodes
56.6K viewsNov 20, 2024
FacebookAudioCodes
The efficiency of your agents drastically decreases when they need to switch between apps when speaking with a customer. A Teams contact center integration allows agents to manage calls, chat with colleagues, and view back-office presence – all in one place. Giving agents and back-office experts quick collaboration to easily serve the customer! ------------------------------------------------------- Watch the full episode with Jasper Filon on How to Deliver Better Customer Experience Using Micro
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The efficiency of your agents drastically decreases when they need to switch between apps when speaking with a customer. A Teams contact center integration allows agents to manage calls, chat with colleagues, and view back-office presence – all in one place. Giving agents and back-office experts quick collaboration to easily serve the customer! ------------------------------------------------------- Watch the full episode with Jasper Filon on How to Deliver Better Customer Experience Using Micro
36 viewsJun 10, 2024
FacebookAudioCodes
The way you design your contact center call flow tells customers a lot about who you are as a business. Does yours reassure them that they’ll be taken care of?🤝 Find out more in the latest episode of Always On CX:EX with John Wesselman >>> https://www.youtube.com/watch?v=NBVys9Me0to #ContactCenter #MicrosoftTeams #IVR | AudioCodes
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The way you design your contact center call flow tells customers a lot about who you are as a business. Does yours reassure them that they’ll be taken care of?🤝 Find out more in the latest episode of Always On CX:EX with John Wesselman >>> https://www.youtube.com/watch?v=NBVys9Me0to #ContactCenter #MicrosoftTeams #IVR | AudioCodes
36 viewsFeb 9, 2025
FacebookAudioCodes
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New product updates now available in Voca CIC! 🆕 This week, we’re excited to announce a few major enhancements to Voca CIC. Have a look at what’s NEW: 👇 ✔️SMS Customer Service Now Available in Voca CIC: Let customers engage with your service desk through one of the most widely used customer communication channels — SMS. ✔️New Language Options in the Voca CIC Worker App: The Voca CIC Worker app now supports over 14 language options, allowing Workers to set up the user interface in their native
32 viewsJan 27, 2025
FacebookAudioCodes
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The impact of AI on customer experience is already massive, especially in Microsoft Teams contact centers. From call steering, customer intent detection to call summarization, these small improvements have a significant impact on customer satisfaction. Even getting an answer to a customer 30 seconds faster, can significantly improve CX for a large customer base. ------------------------------------------------------- Watch the full episode with Jasper Filon on How to Deliver Better Customer Expe
21 viewsAug 6, 2024
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If it's not the consolidation of contact center and unified communications, it’s AI and automation being the hot topic. Here's how AI and automation are changing CX: - Customer Journeys: Conversational IVRs with natural language processing (NLP) understand customer needs, routing them to the best agent or resolving issues instantly. - Let AI do the mundane tasks: Virtual assistants free agents from repetitive tasks, allowing them to focus on complex issues, that require a personal touch. - Focus
13 viewsJul 30, 2024
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What is a Microsoft Teams contact center and how is it different? Let's look at the key differences between an Azure-based Microsoft Teams contact center and traditional setups. Unified vs. Separate Systems: - Traditional contact center: This CC often relies on separate platforms for making calls (UCaaS) and handling customer interactions (CCaaS). This can create silos and requires managing two systems and user groups. - Microsoft Teams contact center: This solution integrates UCaaS and CCaaS fu
47 viewsSep 11, 2024
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Is the localization of cloud contact center data more secure? While security frameworks are essential, where your data resides is crucial. ------------------------------------------------------------ Watch the full episode with Manoj Priyankara on Unveiling the Architecture and Design of Modern Contact Centers on Microsoft Teams YouTube: https://hubs.ly/Q02HM5hR0 Spotify: https://hubs.ly/Q02HM3lC0 Apple: https://hubs.ly/Q02HMbK80 #AlwaysOnCXEX #AudioCodesVoca #MicrosoftTeams #ContactCenter | Aud
31 viewsAug 13, 2024
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they wanted a trusted partner to brainstorm and navigate the essentials with them. Instead of opting for a big-name solution with endless features and complex interfaces, Vanderlande chose Voca Conversational Interaction Center for a more tailored approach. Our collaboration focused on understanding their real needs and those of their agents. Here's what we discovered together: 1. Simplicity Over Complexity: Agents preferred solutions they could access directly from their web browsers without cu
28 viewsJul 18, 2024
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See how UCF is using generative AI in its Microsoft Teams contact center with the help of Voca CIC!👇 #MicrosoftTeams #ContactCenter #VocaCIC University of Central Florida | AudioCodes
61 viewsNov 29, 2024
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New product updates now available in Voca CIC!🚀 This week, we’re excited to announce a few major enhancements to Voca CIC. Have a look at what’s new👇 ✔️Enhanced Microsoft Operator Connect & Microsoft Calling Plans With a single checkbox, Contact Center Admins can automate the integration process, reduce telephony costs, and simplify number management. ✔️Create Custom Historical Reports Over API With the new reporting API, you can automatically integrate Voca CIC interaction records into busine
21 viewsOct 17, 2024
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Today’s the day to raise your voice and scream!👻 Wishing all our employees, partners and friends a happy and spoooooky Halloween!🎃 #Halloween #HappyHalloween #Holiday #TrickorTreat #Celebrate | AudioCodes
65 views10 months ago
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Season's Greetings and Happy New Year to all our customers, partners, and employees! May your holiday season be filled with joy and love.🌟🎄🌟 | AudioCodes
28 viewsDec 24, 2024
FacebookAudioCodes
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A Microsoft Teams Contact Center gives you the ability to extend contact center capabilities to other departments across the organization. One department to consider? The IT Helpdesk. -------------------- Watch the full episode of Always On CX:EX -- 5 Crucial Factors of a Microsoft Teams Contact Center You Need to Know https://hubs.ly/Q02mXmw30 #AlwaysOnCXEX #AudioCodesVoca #MicrosoftTeams #ContactCenter | AudioCodes
34 viewsMay 3, 2024
FacebookAudioCodes
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Meetings can be overwhelming, but there's a better way. Inclusion doesn't always mean bigger meetings. Smaller, focused meetings lead to greater productivity and stronger engagement. 💡 Watch the full episode on how Meetings Influence Company culture: https://hubs.ly/Q025zTGc0 #Productivity #MeetingStrategy #BeyondtheMeeting | AudioCodes
23 viewsNov 6, 2023
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Transform your internal service desks with Microsoft Teams' contact center capabilities.🔄 The University of Central Florida (UCF) has deployed Voca CIC across key departments—from athletic ticketing to medical center and police services—with more integrations planned.🎓 See how UCF is leveraging Voca CIC to enhance their operations.👇 #MicrosoftTeams #ContactCenter #VocaCIC | AudioCodes
44 viewsNov 27, 2024
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